Refund Policy

Refund & Return Policy – Herbs Inn Store

At Herbs Inn Store, we strive to provide our customers with high-quality herbal and cosmetic products. Your satisfaction is important to us, and we aim to ensure a smooth shopping experience. Please read our refund and return policy carefully before making a purchase.

Returns

Due to the nature of our herbal, skincare, and cosmetic products, we only accept returns under specific conditions. If you receive a product that is damaged, defective, or incorrect, you may request a return within 48 hours of delivery.

To initiate a return, please contact our support team with:

  • Your order number

  • Clear pictures of the product

  • A brief explanation of the issue

Our team will review your request and guide you through the return process if your claim is approved.

Refund Eligibility

You may be eligible for a refund if:

  • The product delivered is damaged or defective

  • The wrong item was delivered

  • The product packaging is tampered with upon delivery

Please note:

  • The product must be unused and in its original packaging.

  • Requests made after 48 hours of delivery may not be accepted.

Non-Refundable Items

For hygiene and safety reasons, we cannot accept returns or refunds in the following cases:

  • Products that have been opened or used

  • Change of mind after purchase

  • Products purchased during special promotions or clearance sales

Refund Process

Once your return request is approved and the product is received by our team, we will inspect it. If the return meets our policy requirements, your refund will be processed.

Refunds may be issued through:

  • Bank transfer, or

  • Store credit, depending on the situation.

Refund processing may take 5–10 business days after approval.

Order Cancellation

Orders can be cancelled before they are shipped. Once the order has been dispatched, it cannot be cancelled.

Contact Us

If you have any questions regarding your order or our refund policy, please contact our customer support team.

We are always here to help and ensure you have a pleasant experience with Herbs Inn Store.